Privacy Policy

Last updated: January 1, 2025

Calgary Mortgage Shoppe ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at calgarymortgageshoppe.ca or engage our mortgage brokerage services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.

1. Who We Are

Calgary Mortgage Shoppe is a licensed mortgage brokerage operating in the Province of Alberta, Canada. We are regulated by the Real Estate Council of Alberta (RECA) and are committed to complying with all applicable provincial and federal privacy legislation, including the Personal Information Protection Act (PIPA) of Alberta and the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

2. Information We Collect

We may collect the following categories of personal information:

a) Information You Provide Directly

• Full name, date of birth, and government-issued identification
• Contact information including address, phone number, and email address
• Employment information including employer name, income, and employment history
• Financial information including assets, liabilities, credit history, and banking details
• Property information relevant to your mortgage application
• Social Insurance Number (SIN) where required for credit verification or tax purposes

b) Information Collected Automatically

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 8)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and submit your mortgage application to lenders on your behalf
• To verify your identity and assess your financial eligibility
• To communicate with you about your application, our services, and mortgage products
• To provide you with rate comparisons, mortgage advice, and related financial guidance
• To comply with our regulatory obligations under RECA and applicable legislation
• To improve our website and services
• To send you relevant marketing communications where you have consented

4. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

• Mortgage Lenders and Financial Institutions: Banks, credit unions, trust companies, and other lenders to whom we submit mortgage applications on your behalf.
• Credit Bureaus: Equifax and TransUnion for credit inquiries with your consent.
• Mortgage Default Insurers: Canada Mortgage and Housing Corporation (CMHC), Sagen, or Canada Guaranty where applicable.
• Real Estate and Legal Professionals: Realtors, lawyers, and notaries involved in your property transaction.
• Service Providers: Third-party vendors who assist us in operating our business, subject to confidentiality agreements.
• Regulatory Authorities: RECA and other regulatory bodies as required by law.

5. Consent

By engaging our services and submitting personal information, you consent to the collection, use, and disclosure of that information as described in this policy. Where required by law, we will seek your express consent before collecting or using particularly sensitive information.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at the address provided below. Please note that withdrawing consent may affect our ability to provide you with mortgage services.

6. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations (including RECA record-keeping requirements), and to resolve disputes or enforce agreements. Mortgage brokerage records are typically retained for a minimum of seven (7) years.

7. Security of Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure file storage, and restricted access to personal information on a need-to-know basis.

While we take commercially reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. Cookies are small text files stored on your device.

We may use:

• Strictly necessary cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing cookies: Used to deliver relevant advertising.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of our website.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

10. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the Office of the Information and Privacy Commissioner of Alberta

To exercise these rights, please contact our Privacy Officer at the information below.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on our website with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact our Privacy Officer: